Privacy policy

 

This Privacy Policy describes how L’ATUNA collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase of our products.

Collection of Personal Information

The information that we collect and use varies depending on how you interact with our website.
When you visit our website, we collect personal information including but not limited to contact details, order information (name, billing address, shipping address, payment confirmation, email address, and phone number), account information, and customer support information. 
We may also automatically collect certain information about your interaction with our website, including information about how you access and use our website, device information, browser information, information about your network connection, your IP address and other information regarding your interaction with our website. To do this, we may use cookies, pixels and similar technologies. 
We may use information we collect about you to communicate with you, provide or improve or improve our services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

•    Companies who support our website, such as Shopify.
•    Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
•    When you visit our website, open or click on emails we send you, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
•    Providing Products and Services. We use your personal information to provide you with our services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
•    Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor our services and advertising on our website. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
•    Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use register an account on our website, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
•    Service Improvement. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

We use Cookies on our website. For specific information about the cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our website and our services (including to remember your actions and preferences), to run analytics and better understand user interaction with our website (in our legitimate interests to administer, improve and optimize our services). We may also permit third parties and services providers to use cookies on our website to better tailor the services, products and advertising on our website and other websites.

Disclosure 

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
•    With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
•    With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
•    When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
•    With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
•    In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@latuna.ch.